Anyway… here’s a list of links to some great articles on different aspects of techies and non-techies getting along: * How to help someone use a computer - Great ideas for techies on how to be nice, includes a good list of “things to tell yourself” when helping a non-techie with a problem. * 13 Tips on How to Tech-talk to Non-techies - tips on how to write for non-techies * Seven Tips for Talking with Nontechnical People - How to get your ideas understood by non-techies * Don’t explain an idea to a deer in headlights - provides some advice on communicating complex technical concepts to nontechnical folks * Getting Technical - Tips for librarian non-techies on getting a little more technical

Here's how Mike Christenson, Systems Administrator for the City of Kerrville, Texas configures his library's public access computers:

The Cajun Clickers Computer Club, an independent nonprofit organization, is dedicated to promoting computer literacy throughout the community through a variety of comprehensive computer information opportunities tailored for people of all ages, educational backgrounds, income and vocations. Distribution of knowledge is done through printed materials, computer information seminars and workshops, radio broadcasts, electronic help media and a network of “sharing the knowledge” by and for members and the community at large.

This article contains general instructions for installing and configuring the Microsoft Shared Computer Toolkit (SCT) on a Windows XP computer to create a secure public access computer suitable for use in a library

The ICT Hub Knowledgebase is designed to help community and voluntary sector organisations access the benefits of information technology. The knowledgebase is a comprehensive source of independent ICT information and advice.

The ICT Hub is a partnership of national voluntary and community organisations. This partnership provides a range of services to help voluntary and community sector organisations benefit from ICT.

Resources and directories for public access computing in both libraries and community technology centers (CTCs).