Presented by Don Yarman & Jim Mann. Online at www.oplin.org/presentations/tenthings.ppt This was a nice “how to” discussion which had matter-of-fact advice about keeping your Windows machines current. It’s rare to see these go smoothly without a lot of “Why is Microsoft so BAD?!” talk, this was very value neutral and very well-received.

Be afraid. Threats to corporate security are everywhere. Just when you thought your network was safe from hackers, along came wi-fi - or your iPod-wielding workforce - and opened a whole new can of worms.

Best Practices for Library Computer Networks

This Handbook, funded by a grant from the infoDev Program of the World Bank Group, provides technology-independent best practices as well as recommendations for particular IT environments. The book is composed of five parts, each of which can be read independently. After an introduction to general issues of IT security, the book addresses issues relevant specifically to individuals, small and medium organizations, government, and technical administrators.

how to gather and analyze information on user needs, articulate the vision and mission of your training, create an infrastructure of administrative workflow, construct individual training courses, measure your training’s effectiveness, and make revisions along the way. This practical guide emphasizes teaching the use of the Internet and the Web, taking you step-by-step through various possible approaches to designing an overall program and developing individual courses. A special section highlights the different successful approaches various kinds and sizes of libraries have adopted to teach technology to users of all ages and backgrounds

In this extract from The Accidental Systems Librarian, Rachel Singer Gordon applies the same techniques used from the all familiar reference interview, and creates some basic guidelines that can use for a technical support interview when troubleshooting computers.

The Accidental Systems Librarian takes the approach that anyone with a solid foundation in the practices and principles of librarianship and a willingness to confront changing technology can serve effectively in a library technology position—with or without formal computer training. Author Rachel Singer Gordon’s practical advice on using research, organizational, and bibliographic skills to solve various systems problems is geared to helping “accidental” systems librarians develop the skills they need to succeed and the confidence they need to excel. An essential book for any librarian who wants to deal more effectively with technology in her or his institution.

WebJunction Member Tech Solutions: Best Tools for Managing Public Access Computers

Information on how to find basic computer support for your library's computers.