how to gather and analyze information on user needs, articulate the vision and mission of your training, create an infrastructure of administrative workflow, construct individual training courses, measure your training’s effectiveness, and make revisions along the way. This practical guide emphasizes teaching the use of the Internet and the Web, taking you step-by-step through various possible approaches to designing an overall program and developing individual courses. A special section highlights the different successful approaches various kinds and sizes of libraries have adopted to teach technology to users of all ages and backgrounds

The Accidental Systems Librarian takes the approach that anyone with a solid foundation in the practices and principles of librarianship and a willingness to confront changing technology can serve effectively in a library technology position—with or without formal computer training. Author Rachel Singer Gordon’s practical advice on using research, organizational, and bibliographic skills to solve various systems problems is geared to helping “accidental” systems librarians develop the skills they need to succeed and the confidence they need to excel. An essential book for any librarian who wants to deal more effectively with technology in her or his institution.