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Copy this Articles on Techies and Non-Techies getting along with each other.
Anyway… here’s a list of links to some great articles on different aspects of techies and non-techies getting along: * How to help someone use a computer - Great ideas for techies on how to be nice, includes a good list of “things to tell yourself” when helping a non-techie with a problem. * 13 Tips on How to Tech-talk to Non-techies - tips on how to write for non-techies * Seven Tips for Talking with Nontechnical People - How to get your ideas understood by non-techies * Don’t explain an idea to a deer in headlights - provides some advice on communicating complex technical concepts to nontechnical folks * Getting Technical - Tips for librarian non-techies on getting a little more technical
by xavier 2006-12-17 00:28 library · techhelp · staff training · patron training
http://www.davidleeking.com/2006/04/20/articles-on-techies-and-non-techies-getting-along-with-each-other/ - cached - mail it - history
Copy this standard configuration
Here's how Mike Christenson, Systems Administrator for the City of Kerrville, Texas configures his library's public access computers:
by xavier 2006-12-17 00:21 library · webjunction · techhelp · group policies · PAC
http://www.webjunction.org/do/DisplayContent;jsessionid=8ADD462403838A3A06932AEC56F7F2B9?id=14269 - cached - mail it - history
Copy this Cajun Clickers Computer Club
The Cajun Clickers Computer Club, an independent nonprofit organization, is dedicated to promoting computer literacy throughout the community through a variety of comprehensive computer information opportunities tailored for people of all ages, educational backgrounds, income and vocations. Distribution of knowledge is done through printed materials, computer information seminars and workshops, radio broadcasts, electronic help media and a network of “sharing the knowledge” by and for members and the community at large.
by xavier 2006-12-14 14:22 community · techhelp
http://www.clickers.org/about.aspx - cached - mail it - history
Copy this Louisiana Library Tech Connection
by xavier 2006-12-05 19:30 library · techhelp · community
http://www.livingston.lib.la.us/forum/index.php? - cached - mail it - history
Copy this WebJunction
This article contains general instructions for installing and configuring the Microsoft Shared Computer Toolkit (SCT) on a Windows XP computer to create a secure public access computer suitable for use in a library
by xavier 2006-11-27 20:45 webjunction · PAC · techhelp
http://webjunction.org/do/DisplayContent?id=13386 - cached - mail it - history
Copy this CT Hub Knowledgebase
The ICT Hub Knowledgebase is designed to help community and voluntary sector organisations access the benefits of information technology. The knowledgebase is a comprehensive source of independent ICT information and advice.
by xavier 2006-11-22 17:55 nptech · reference · techhelp
http://www.icthubknowledgebase.org.uk/ - cached - mail it - history
Copy this Info Communication Technology hub for NPOs
The ICT Hub is a partnership of national voluntary and community organisations. This partnership provides a range of services to help voluntary and community sector organisations benefit from ICT.
by xavier 2006-11-22 17:54 techhelp · reference · nptech
http://www.icthub.org.uk/ - cached - mail it - history
Copy this Amerikit Technology Solutions
by xavier 2006-11-22 17:44 PAC · howto · techhelp · getting support
http://www.amerikitsolutions.com/pac_faq.html - cached - mail it - history
Copy this TANG Tech Tips
by xavier 2006-11-22 17:18 library · techhelp · blog
http://www.ctls.net/tech/tips.htm - cached - mail it - history
Copy this PAC tech advice
Resources and directories for public access computing in both libraries and community technology centers (CTCs).
by xavier 2006-11-21 22:19 webjunction · library · PAC · techhelp
http://webjunction.org/do/Navigation?category=390 - cached - mail it - history
Copy this WebJunction PAComputing
WebJunction PAComputing is a new community where library staff meet for technical support for computers granted by the Bill & Melinda Gates Foundation.
by xavier 2006-11-21 21:43 webjunction · community · techhelp · old computers
http://pacomputing.webjunction.org/do/Home - cached - mail it - history
Copy this guidelines for a technical support / troubleshooting interview
In this extract from The Accidental Systems Librarian, Rachel Singer Gordon applies the same techniques used from the all familiar reference interview, and creates some basic guidelines that can use for a technical support interview when troubleshooting computers.
by xavier 2006-11-21 21:41 webjunction · techhelp · howto · getting support
http://webjunction.org/do/DisplayContent?id=7266 - cached - mail it - history
Copy this Books | The Accidental Systems Librarian
The Accidental Systems Librarian takes the approach that anyone with a solid foundation in the practices and principles of librarianship and a willingness to confront changing technology can serve effectively in a library technology position—with or without formal computer training. Author Rachel Singer Gordon’s practical advice on using research, organizational, and bibliographic skills to solve various systems problems is geared to helping “accidental” systems librarians develop the skills they need to succeed and the confidence they need to excel. An essential book for any librarian who wants to deal more effectively with technology in her or his institution.
by xavier 2006-11-21 21:38 books · library · techhelp · howto
http://books.infotoday.com/books/AccSysLib.shtml - cached - mail it - history
Copy this Technology Made Simple, An Improvement Guide for Small and Medium Libraries
A librarian and technical expert join forces in this thorough and easy-to-understand primer. Expansive and practical, it offers detailed how-tos, nine reproducible forms, and inspiring stories from libraries that have demystified the technology implementation process.
by xavier 2006-11-21 20:25 library · ala · techhelp
http://www.alastore.ala.org/SiteSolution.taf?_sn=catalog2&_pn=product_detail&_op=1989 - cached - mail it - history
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