If it looks like an input form, people will use it to formulate input
"Its not so much of a problem when Bugzilla is used by a small or professional team, because participants have social or disciplinary incentives (or both) to ensure everything they do in the system is productive. But when Bugzilla is used by a large mostly-volunteer team, as it is with the Mozilla Project, you get problems. People argue about whether something is a bug or not. They argue about its severity. They argue about its schedule. They plead for the bug to be fixed soon. They throw tantrums. They make long tedious comments no-one can understand. In short, they treat Bugzilla as a discussion forum."
by
era
2006-06-19 01:23
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bugdb
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erablog
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mozilla
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usability
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20060619-0123