If you are accustomed to handling quite a lot of your personal business over the telephone then chances are that you are quite familiar with automated speech recognition. Although this system is wonderfully convenient at times, as well as being rather cost effective, it can be a bother. It would be even more wonderful if all you needed to do was to tell the system exactly what you want. Well, this might be a reality pretty soon, because spoken language understanding (SLU) is a project that is taking on the problem of real-time understanding in the area of advanced telecommunication. This project is called the LUNA project and has a cost of 2.61 million euros. LUNA is headed by Ms Silvia Mosso who is from Loquendo, and Italian speech technology group. They are attempting to make a tool kit for multilingual services that will be able to perform human to computer communication in a way that best suits the average client. Among the issues that the LUNA project is addressing is ensuring th