What if you brought in users to test your application and the final result was one big collective yawn. It’s not that the product wasn’t usable -- oh, maybe some minor tweaks to the presentation layer could improve things, but...
SiteKey is a system some sites (notably banking sites) use to prevent customers from logging into fraudulent sites dummied up to look like the actual sites. During registration (or updating an account if it was created pre-SiteKey), the user is...
The importance of navigation is a given when designing a site. Design it poorly and it’ll have the same effect as having no navigation, i.e., leaving your users lost and confused and rendering your site useless. Taking the time to...
User Research isn't limited to sitting behind a glass window, nervously chomping on MMs while glaring at the hapless user who’s attempting to navigate through your next killer app. There are different types of user research that can be incorporated...
Let me tell you about my day which, for most of you, will sound very familiar (the actions if not the details). When I came home, I was glad to see that not only had my Netflix DVD arrived, my...
Work out the Workflow. Making changes after a product is released is much more costly, and sometimes not even feasible, than identifying issues up front and solving the problem before coding begins. Documenting the user task flows during the design...
Over the last few years, more and more basic services have been moving to the Web (banking, paying bills, canceling utilities, etc.) Whether the move is initiated as a cost-saving device or as a way to make the services more...
I recently came across Ross Howard’s essay on ambient signifiers, subtle design elements that give the user context. They work at a more subconscious level than overt signifiers; yet, even without a conscious effort from the user, their constant presenc
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