xavier's Feed

Articles on Techies and Non-Techies getting along with each other.

xavier — Sun, 17 Dec 2006 12:28:00 -0500

Anyway… here’s a list of links to some great articles on different aspects of techies and non-techies getting along: * How to help someone use a computer - Great ideas for techies on how to be nice, includes a good list of “things to tell yourself” when helping a non-techie with a problem. * 13 Tips on How to Tech-talk to Non-techies - tips on how to write for non-techies * Seven Tips for Talking with Nontechnical People - How to get your ideas understood by non-techies * Don’t explain an idea to a deer in headlights - provides some advice on communicating complex technical concepts to nontechnical folks * Getting Technical - Tips for librarian non-techies on getting a little more technical Tagged by xavier under library, techhelp, staff training, patron training,

standard configuration

xavier — Sun, 17 Dec 2006 12:21:00 -0500

Here's how Mike Christenson, Systems Administrator for the City of Kerrville, Texas configures his library's public access computers: Tagged by xavier under library, webjunction, techhelp, group policies, PAC,

Cajun Clickers Computer Club

xavier — Thu, 14 Dec 2006 02:22:00 -0500

The Cajun Clickers Computer Club, an independent nonprofit organization, is dedicated to promoting computer literacy throughout the community through a variety of comprehensive computer information opportunities tailored for people of all ages, educational backgrounds, income and vocations. Distribution of knowledge is done through printed materials, computer information seminars and workshops, radio broadcasts, electronic help media and a network of “sharing the knowledge” by and for members and the community at large. Tagged by xavier under community, techhelp,

Louisiana Library Tech Connection

xavier — Tue, 05 Dec 2006 07:30:00 -0500

Tagged by xavier under library, techhelp, community,

WebJunction

xavier — Mon, 27 Nov 2006 08:45:00 -0500

This article contains general instructions for installing and configuring the Microsoft Shared Computer Toolkit (SCT) on a Windows XP computer to create a secure public access computer suitable for use in a library Tagged by xavier under webjunction, PAC, techhelp,

CT Hub Knowledgebase

xavier — Wed, 22 Nov 2006 05:55:00 -0500

The ICT Hub Knowledgebase is designed to help community and voluntary sector organisations access the benefits of information technology. The knowledgebase is a comprehensive source of independent ICT information and advice. Tagged by xavier under nptech, reference, techhelp,

Info Communication Technology hub for NPOs

xavier — Wed, 22 Nov 2006 05:54:00 -0500

The ICT Hub is a partnership of national voluntary and community organisations. This partnership provides a range of services to help voluntary and community sector organisations benefit from ICT. Tagged by xavier under techhelp, reference, nptech,

Amerikit Technology Solutions

xavier — Wed, 22 Nov 2006 05:44:00 -0500

Tagged by xavier under PAC, howto, techhelp, getting support,

TANG Tech Tips

xavier — Wed, 22 Nov 2006 05:18:00 -0500

Tagged by xavier under library, techhelp, blog,

PAC tech advice

xavier — Tue, 21 Nov 2006 10:19:00 -0500

Resources and directories for public access computing in both libraries and community technology centers (CTCs). Tagged by xavier under webjunction, library, PAC, techhelp,

WebJunction PAComputing

xavier — Tue, 21 Nov 2006 09:43:00 -0500

WebJunction PAComputing is a new community where library staff meet for technical support for computers granted by the Bill & Melinda Gates Foundation. Tagged by xavier under webjunction, community, techhelp, old computers,

guidelines for a technical support / troubleshooting interview

xavier — Tue, 21 Nov 2006 09:41:00 -0500

In this extract from The Accidental Systems Librarian, Rachel Singer Gordon applies the same techniques used from the all familiar reference interview, and creates some basic guidelines that can use for a technical support interview when troubleshooting computers. Tagged by xavier under webjunction, techhelp, howto, getting support,

Books | The Accidental Systems Librarian

xavier — Tue, 21 Nov 2006 09:38:00 -0500

The Accidental Systems Librarian takes the approach that anyone with a solid foundation in the practices and principles of librarianship and a willingness to confront changing technology can serve effectively in a library technology position—with or without formal computer training. Author Rachel Singer Gordon’s practical advice on using research, organizational, and bibliographic skills to solve various systems problems is geared to helping “accidental” systems librarians develop the skills they need to succeed and the confidence they need to excel. An essential book for any librarian who wants to deal more effectively with technology in her or his institution. Tagged by xavier under books, library, techhelp, howto,

Technology Made Simple, An Improvement Guide for Small and Medium Libraries

xavier — Tue, 21 Nov 2006 08:25:00 -0500

A librarian and technical expert join forces in this thorough and easy-to-understand primer. Expansive and practical, it offers detailed how-tos, nine reproducible forms, and inspiring stories from libraries that have demystified the technology implementation process. Tagged by xavier under library, ala, techhelp,