how to gather and analyze information on user needs, articulate the vision and mission of your training, create an infrastructure of administrative workflow, construct individual training courses, measure your training’s effectiveness, and make revisions along the way. This practical guide emphasizes teaching the use of the Internet and the Web, taking you step-by-step through various possible approaches to designing an overall program and developing individual courses. A special section highlights the different successful approaches various kinds and sizes of libraries have adopted to teach technology to users of all ages and backgrounds