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Copy this BigAdmin Feature Article: RT: Request Tracker, Part 1
this and the other articles nice intro.... i'm so freakin happy that it's got a command line interface... totally this is the root thing i've been missing ..
by chiggsy 2006-11-16 23:54 textmode · RT · reference
http://www.sun.com/bigadmin/features/articles/req_track_1.html
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